Job Description

Room Attendant

The Room Attendant is responsible for cleaning and servicing guest rooms to provide a pleasant and comfortable experience for guests. In addition, ensure that all rooms are cozy and clean and that all guest queries are addressed courteously and competently.

Responsibilities:

• Greet guests and responding to queries.
• Change bed linen and make beds.
• Replace used towels and other bathroom amenities, such as shampoo and soap.
• Sweeping and mopping floors.
• Vacuuming carpets.
• Dusting and polishing furniture.
• Emptying trash containers and ashtrays.
• Restocking beverages and food items in the minibar.
• Cleaning public areas, such as corridors.
• Reporting any technical issues and maintenance needs.
• Updating the status of guest rooms on the assignment sheet.
• Returning and restocking the cleaning cart at shift end.
• Following hotel security guidelines.
• Performing any other duties requested by Supervisor/Management.

Qualifications:

• Minimum 1 year of experience as a Room Attendant, Housekeeping in a Hotel or similar role.
• Hands-on experience with cleaning and maintenance tasks for large organizations.
• Ability to use industrial cleaning equipment and products.
• Knowledge of cleaning chemicals, proper storage, and disposal methods.
• Stamina to handle the physical demands of the job.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Strong interpersonal and problem-solving abilities.
• Ability to follow instructions and procedures.

Education:

• High School degree, GED or Equivalent.

Language Skills:

• Excellent verbal communication skills in English and Spanish Preferred (communication skills, with the ability to interact effectively with guests, associates, and external partners).
• Ability to work well under pressure and respond quickly and effectively to emergencies.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to ongoing construction and various weather conditions. The noise level in the work environment may range from moderate to loud.

The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add, or remove duties and other duties as necessary. The position is an at-will position and subject to termination with or without cause or notice.

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