Overview
Scope of Responsibilities: Works under general supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees
Job Summary: Responsible for all aspects related to entering of medication orders and customer service for patients in a call center environment.
Responsibilities
Responsible for accurate data entry of incoming prescriptions, if required
Responsible for accurate selecting billing and shipping methods for incoming patient orders
Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed
Document patient reported information into TherigySTM
Provides resolution to customer service issues to ensure member satisfaction
Work with members to provide resolution to payment related issues on accounts/orders
Maintain and keep reasonable production as determined by supervisor
May assist in orienting and training new employees
Responsible for completing all mandatory and regulatory training programs
Perform other duties as assigned
Qualifications
Attendance Requirements:
Must be available, and on-time for scheduled work shifts.
Must be able to work nights and weekends, as required.
Educational Requirements:
Minimum: High School Diploma or GED
Preferred: Pharmacy technician or related certification
Experience:
Experience in a customer service-related field
Preferred: 6-12 months experience as a pharmacy technician
Required (Mississippi Employees):
Special Conditions of Employment:
Drug test
Initial and continuous exclusion and sanction/disciplinary monitoring
Any and all additional eligibility requirements based on the specific position
Compensation
$18.00-20.00 per hour.
The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience,and education.
KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state , and federal regulations as it pertains to minimum wage requirements .
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Job Locations US-NY-Syracuse
Posted Date 1 month ago (7/9/2025 11:35 AM)
Requisition ID 2025-14366
# of Openings 4
Category Pharmacy
Location : Location US-NY-Syracuse
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