English Speaking Customer Support Representative job at Mechanist Games China, US

Job Description

You will be responsible for helping players resolve their issues and continue enjoying the game that they love. As a customer support representative, your duties will include but not be limited to:

Communicating effectively with players via ticket system and social platforms;
Promptly responding to in-game tickets, managing and collecting player feedback, complaints, concerns, etc;
Handling player-reported issues with a focus on providing solutions, positive interactions and follow-up;
Proofreading Chinese Traditional for (Including but not limited to operational activities, in-game texts and advertising texts);
Establishing and maintaining good relationships across teams and departments.

Job Tags

Full time,

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