Job Description
Benefits 10 days PTO, 5 sick days; company contributions toward health, vision and dental plans; $50k life insurance policy; available 401k (no match)
POSITION OVERVIEW
The Office Manager plays a key role in supporting the daily operations of both the office staff as well as the sales and management teams. This role works closely with the Director of Customer Service & Office Administration to manage customer service requests, sales reporting and performing a wide variety of administrative tasks. Some responsibilities will include:
Description
· Provide administrative support to office management
o Answer phones and directs customer queries to the appropriate department/person
o File paperwork from orders and payments
o Process customer returns
o Update SAP when needed
o Provide support to Accounts Receivables Manager when needed
· Provide support to sales team
o Put together monthly sales reports for sales representatives
o Upload order data to EMNIS database
o Work with SVP of Sales on territory realignments and updating of sales goals
o Update monthly sales dashboards and monitor commission bumps
· Provide customer support
o Answer customer email and phone inquiries
o Handle customer pricing contracts and agreements
o Handle value analysis product submissions and questionnaires
· Exhibit polite and professional communication via phone, e-mail and mail
· Display professional appearance and behavior
QUALIFICATIONS
· 2-3 years experience working in an office setting required
· 1-2 years experience working in customer service required
· Proficiency in Microsoft Office required
· Has an expert-level understanding of Excel
· Experience with SAP helpful but not required
· Willing to occasionally lift and/or move up to 35 pounds
· Must have reliable transportation and be able to be at work reliably and consistently
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