Job DescriptionJob Description
The General Manager plays a pivotal role in leading a mechanical services business unit, driving operational success, developing strong teams, and executing strategic initiatives. This leader is responsible for daily operations, ensuring that departmental goals align with organizational objectives while building a culture of accountability, service quality, and continuous improvement.
Responsibilities
Oversee day-to-day operations with an emphasis on safety, efficiency, and compliance.
Design and implement strategies that drive growth, profitability, and operational excellence.
Set clear performance standards, track progress against key metrics, and hold teams accountable.
Lead, mentor, and support department managers, supervisors, and staff.
Champion continuous improvement initiatives to enhance processes and outcomes.
Deliver outstanding service and customer satisfaction across all client touchpoints.
Serve as a visible leader in customer and community-facing interactions.
Make informed decisions on resource allocation, including staffing, equipment, and infrastructure.
Foster transparent and effective communication across all levels of the organization.
Participate in company-wide planning, forecasting, and performance evaluation efforts.
Qualifications
At least 10 years of progressive leadership experience in operations, ideally within mechanical services, construction, utilities, or related industries.
Strong track record managing full P&L with proven financial discipline.
Background in multi-site or matrixed operations.
Demonstrated ability to recruit, develop, and retain high-performing teams.
Excellent communication and relationship-building skills; able to influence at every organizational level.
Advanced analytical, organizational, and planning skills.
Familiarity with Lean, Six Sigma, or other continuous improvement frameworks.
Education & Experience
Bachelors degree required; MBA or advanced degree in Business, Operations Management, or related field .
15+ years of combined experience in operations leadership, workforce management, and process optimization.
Proficiency with Microsoft Office and adaptability to ERP, CRM, and HRIS systems.
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