Vice President of Customer Engagement
About the Company
Dynamic provider of adult social sports & entertainment services.
Industry
Entertainment
Type
Privately Held, Private Equity-backed
Founded
2014
Employees
51-200
Categories
Specialties
About the Role
The Company is on the lookout for a Vice President of Customer Engagement (CX) to spearhead the creation and execution of programs that guarantee an extraordinary and consistent experience for players and staff alike. This is a high-impact role where you will reinvent the national customer service strategy, establish and monitor satisfaction and retention KPIs, and position customer service as a pivotal growth engine. We seek a visionary leader with a demonstrated history of leveraging customer insights to drive revenue growth and operational success, especially in multi-city or multi-unit frameworks.
The VP of CX will play a crucial role in defining and maintaining quality standards, fostering innovation in experience design, and converting the company's vision into operational strategies that amplify player satisfaction and strengthen community connections. Ideal candidates will have a minimum of 15 years of senior leadership experience in customer experience, operations, or training, with a solid focus on scaling operations across varied markets.
This role requires someone with a trailblazing mindset, proficient in crafting scalable training, quality control, and customer service frameworks, as well as a proven ability to lead by influence and inspire teams. Experience in startups or high-growth sectors, particularly within consumer industries like sports, media, or entertainment, is highly desirable. We are seeking a passionate advocate for community, health, and social wellness initiatives who is ready to drive transformative innovation that redefines the player journey and enhances the company's reputation as a leader in adult social sports.
Hiring Manager Title
CEO
Travel Percent
Less than 10%
Functions
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