Job Description

About Us

AIG Travel Guard is an industry leader providing insurance and assistance services to both leisure and business travelers worldwide. We offer competitive salaries, great benefit packages, and generous paid time off.

Job Details

• USA-based position
• No outbound or cold calling, all inbound contacts
• Full Time including a rotating Saturday shift every other week
• 12pm to 8pm shift available. Saturday shift is always 8a-4p. Includes a shift differential of $3/hour for nights and weekends
• Starting salary $19 to $20 per hour based on experience

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

AIG Travel

AIG Travel, a member of American International Group, Inc., provides travel insurance and global assistance through innovative product offerings. Travel Guard® is the marketing name for its portfolio of travel insurance and travel-related services. From lost luggage to a medical emergency, our 24/7 multilingual assistance team is always just a phone call away. Through our global service centers and a network of experienced providers, we deliver medical and security assistance to help our customers travel with confidence. AIG Travel is a socially responsible and inclusive organization that meets the diverse needs of leisure and corporate travelers alike.

About the role

We are looking for diverse candidates to join our U.S.-based travel insurance team to grow their professional career or learn a new career path. We handle incoming calls and emails from Canadian travelers who are interested in learning about our products that may result in an insurance quote or policy sale. You will learn a consultative selling approach to identify traveler's needs and recommend an appropriate product to protect their upcoming travel. The candidate will educate customers on what travel insurance is along with the benefits and coverages of the products designed to support the client's unique travel plans. Most importantly we provide an excellent customer experience to our clients by answering inquiries quickly with a high degree of professionalism, quality and accuracy.

What we are looking for
Key qualities that we are seeking include:

• A record of providing outstanding customer service (1+ years preferred)
• Excellent verbal and written communication skills
• Core computer knowledge and strong typing skills
• Must be able to obtain a Canadian Accident & Sickness license to sell insurance within 6 months of hire, in order to hold and keep this position. All license training and fees are company-sponsored.
• Fluent English with bilingual French-speakers highly encouraged
• International travel and geography knowledge a plus
• High School Diploma or equivalent required

Benefits – What AIG has to offer

• Affordable health, dental, and vision insurance plans based on your individual or family needs
• Generous Paid Time Off, Nine paid holidays, and Paid Volunteer Time Off
• 401k with an employer match available upon hire
• A casual dress code and fun, friendly work environment at a company that gives back to the community

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com .

Functional Area:

OP - Operations

Estimated Travel Percentage (%):

Relocation Provided:

Travel Guard Group, Inc.

Job Tags

Hourly pay, Holiday work, Full time, Casual work, Worldwide, Relocation, Flexible hours, Shift work, Night shift, Rotating shift, Weekend work, Saturday,

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