Job Description
Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands - TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.
The Franchisee Excellence & Support team is responsible for supporting BURGER KING® franchisees to implement support systems and management routines that improve the Guest experience and business results. The Sr. Manager of Franchisee Excellence & Support works to improve existing management routines, innovate new management systems, and consult with franchisees across North America to effectively implement and execute impactful change programs. This role reports into the Director of Franchisee Excellence & Support who in turn reports to the Senior Director of Operations Training for Burger King North America. Role and Responsibilities - Partner with corporate field teams and franchisees to engage in operations support programs.
- Lead implementation projects with franchisees to quickly scale supported programs
- Lead onboarding and skill development of new and existing corporate field team
- Provide on-going support to franchise and cross functional partners to produce measurable impact
- Enhance franchise support by providing strategic input and expanding available tools and resources
- Drive innovation to build and enhance support programs and modernize restaurant management tools
- Identify opportunities to improve and innovate new operations systems
- Act as an internal consultant with cross-functional teams and a client-facing brand representative with franchisees
Qualifications - Experience working with national or global restaurant brand preferred
- 5+ years of professional experience in operations and/or client success roles; consulting experience is a plus
- Ability to demonstrate strong problem-solving, critical thinking and action planning skills
- Prior experience in project management
- Strong communication & inter-personal skills to develop and maintain relationships with internal stakeholders, franchisees and influence decision-making
- Ability to demonstrate understanding of franchise business models, restaurant P&L, and performance measures
- Strong organization skills
- Experience as a multi-unit manager or regional restaurant brand consultant is a plus
- Proficient with Microsoft Office (Excel, PowerPoint, and Outlook)
- Bachelor's degree preferred
- Travel required approximately 25%
Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request. Restaurant Brands International, Inc.
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