Job Description

Responsibilities of the Service Manager include but are not limited to:

• Plans and directs the work of the Service Coordinators and Service Technicians, placing particular emphasis on the successful completion service jobs
• Continually improves and develops standards for the Service Department
• Administers safety, technical, and process training as required for department
• Organizes shop to accomplish operational goals and advises VP Operations on staff requirements
• Monitors Service Department to ensure efficient use of manpower and compliance with customers' requirements
• Works with Sales Professionals to prepare technical proposals and support customer needs
• Works with the Safety Coordinator to ensure that the service department operates according to Company Safety policies, both in the shop and in the field
• Works closely with the Customer Service Manager to develop and accomplish long-range operating and service sales growth goals

Qualifications of the Service Manager include but are not limited to:

• Extensive (3-5 years minimum) mechanical experience in pump and/or other rotating equipment
• Employee management experience
• Ability to motivate team and accomplish goals

Additional Information:

Physical Demand: N/A

Working Conditions: Shop Environment

Training/Certifications: N/A

Shift Time/Overtime: Must be able to work overtime as necessary

Travel: Travel to client sites. Must have clear driving record according to company guidelines

Education: High School Diploma required

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