Job Description
Self-Checkout Attendant
Position Objective: To assist customers in their shopping experience by overseeing self-checkout transactions in the most efficient, friendly, and courteous manner possible
Availability: This position requires work shifts that best fit the Store’s business needs
Reporting Structure: This position formally reports to Office Manager
Status: This is a non-exempt position
Knowledge
The following is a list of any certifications, formal education, or training requirements for anyone in this position
Essential Knowledge
▪ Completion of ongoing training and development as listed on the Cosentino’s Learning Plan
Non-Essential Knowledge
▪ A high school diploma or equivalent is preferred
Skills
The following is a list of the basic skill requirements for anyone in this position
Essential Job Functions
▪ Engage with every customer by greeting, thanking, and assisting
▪ Walk the self-checkout area observing all transactions
▪ Encourage usage of the self-checkouts, offering help as needed
▪ Assist customers entering their Rewards phone number
▪ Follow documented procedures to correctly process payment for purchases involving government assistance programs
▪ Know and accurately be able to help process all payment methods through the self-checkout
▪ Identify products by PLUs, scale, and/or produce number
▪ Operate electronic cash registers, scanners, check verification equipment and overhead intercom system
▪ Utilize proper bagging and cashiering techniques when assisting customers
▪ Ensure the self-checkout area is always clean and displays a professional overall appearance for customers
▪ Quickly and courteously intervene when a customer requires assistance with an item or transaction
▪ Assist customers with questions, comments, complaints, and requests
▪ Resolve customer complaints in a professional manner and recognize when it is appropriate to involve a member of the store management team
▪ Know and implement the Cosentino Customer Service Standards
▪ Know and implement the Red-Carpet Service program
▪ Know, comply with, and encourage other team members to comply with all health regulations, sanitation guidelines and safety procedures for your department and your store
▪ Know your store’s items, procedures and policies so that you can accurately and courteously answer customer questions
▪ Comply with all alcohol and tobacco regulations
▪ Able to operate, clean and maintain all equipment safely and competently
▪ Meet or exceed productivity standards to produce desired team and individual results
▪ Demonstrates the strong verbal and interpersonal skills necessary for positive customer and peer interactions
▪ Demonstrates the basic math and reading skills required for the position
▪ Know and comply with all governmental regulations regarding weights and measures
▪ Prevent shrink by ensuring all items are scanned for purchase, including items on bottom of basket (BOB)
▪ Assist with price checks, not-on-file items, and manual entries to ensure customers are charged the correct price
▪ Know and watch for common types of self-checkout theft
Non-Essential Job Functions
▪ If directed to do so by your Office Manager or Store Director, step in to train new self-checkout attendants as part of the orientation and training process
▪ Promote sales by suggesting additional products or services
▪ Return customer’s unwanted items to the shelf or the department to be re-stocked
▪ Support your company by completing additional tasks identified by management, assisting other stores or departments as needed and gaining new skills when necessary
Physical Abilities
The following physical movements could potentially be part of any scheduled shift and employees will be expected to perform these actions while on duty
Essential Abilities
▪ Reaching overhead with both arms, twisting at the waist and lifting objects with both hands weighing up to 10 lbs.
▪ Pushing and pulling grocery items & carts to the proper locations as needed, up to a peak force of 25 lbs.
▪ Standing and walking for long periods of time on tile, asphalt, concrete or other hard surfaces
▪ Occasionally lifting and carrying up to 30lbs., to a height of 36 inches
▪ Bending and squatting, at times all the way to floor level
Non-Essential Abilities
▪ Climbing a ladder, possibly up to 5ft.
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