Salesforce Service Cloud Business Analyst 4537 Job at Tier4 Group, Natick, MA

UFlKWEp3ZE1lRE91S0NheEFuZE1NYUpDMGc9PQ==
  • Tier4 Group
  • Natick, MA

Job Description

Job Description

We’re Transforming Customer Support and we Need a Service Cloud Pro to Help Lead the Way

Contract to Hire: 6 months

Location: Natick, MA (Hybrid 2-3 days/week)

We’re on the hunt for a Senior Salesforce Service Cloud Business Analyst to join our team for a 6-month contract and play a pivotal role in a high-impact customer support transformation initiative.

This isn’t your average BA role, you’ll be the bridge between our business vision and Salesforce technical execution, ensuring our Service Cloud environment delivers seamless, efficient, and customer-first experiences.

What You’ll Do

  • Partner with business stakeholders to understand current support processes — then make them better, faster, smarter.
  • Translate business needs into clear, actionable user stories, functional specs, and acceptance criteria.
  • Design enhancements for case management, omni-channel routing, knowledge base, entitlements, and service analytics — all aligned with Service Cloud best practices.
  • Support UAT, change management, and post-deployment optimization.
  • Ensure every improvement keeps the user experience front and center.

What You Bring

  • 5+ years as a Salesforce Business Analyst or Consultant (with 3+ years hands-on Service Cloud experience).
  • Salesforce certifications (Service Cloud Consultant, BA, or Admin) strongly preferred.
  • Expertise in Jira, Confluence, Agile, and integrations with tools like SAP, Vonage, or AI platforms.
  • A knack for bridging business needs and technical solutions with clarity and precision.

If you thrive on translating complex business needs into scalable Salesforce solutions and love the idea of shaping the future of customer support, this project is your chance to make an impact.

Apply now and let’s reimagine what Service Cloud can do together.

Job Tags

Contract work, 2 days per week, 3 days per week,

Similar Jobs

Headway

Licensed Psychiatric Nurse Practitioner Job at Headway

" Licensed Psychiatric Nurse Practitioner Wage: Between $144-$222 an hour Did you know that you can build a flexible private practice on your terms as a psychiatric nurse practitioner?Whether you want to see patients alongside a full-time job or grow a full-time... 

St. Camillus A Life Plan Community

Home Health Aides - Private Duty Caregiver Job at St. Camillus A Life Plan Community

 ...Position Summary As a Private Duty Caregiver, you will provide one-on-one, non-medical support to clients in their homes. Responsibilities include assisting with personal care (bathing, grooming, toileting), mobility support, meal preparation, light housekeeping... 

Shorelinelinks

Private Events Sales & Marketing Director (Mountain View) Job at Shorelinelinks

 ...strategies, plans, and programs primarily designed to increase catering events, maximize revenues, plan and assist in implementing social...  ...and in conjunction with General Manager and Food and Beverage Director develops strategies to achieve budgeted goals Assure the... 

Mass General Brigham

Clinical Research Coordinator II Job at Mass General Brigham

Overview Clinical Research Coordinator II at Mass General Brigham.Site: The General Hospital Corporation. Mass General Brigham is a not-for-profit...  ...knowledge of data management programs.Job DetailsRemote Type : RemoteWork Location : 15 New Chardon StreetScheduled... 

SmartBear Software

Copy Editor Job at SmartBear Software

 ...6 million developers, testers, and software engineers at 32,000+ organizations, including Adobe, JetBlue, FedEx, and Microsoft.Copy EditorAbout the RoleWe are looking for a Copy Editor who knows how to simplify complexity. Someone who can see through jargon, focus...