Job Description

COMPANY OVERVIEW:

Marshmallow Memories Cabin Retreats is a place where luxury and nature collide . 

At the core of our operation is a dedicated group of professionals who share our commitment to unparalleled hospitality and property management. As we grow, we’re looking for trailblazers to join us and contribute to our thriving work culture. 

Standing on the foundation of exceptional customer service and innovative analytics , our mission is to redefine the vacation experience, creating unforgettable memories for our guests through the perfect blend of natural beauty and premium comforts. We’re achieving this through our curated selection of high-end properties, each designed to offer a unique and unforgettable experience.

POSITION SUMMARY:

Step into a pivotal role where your ability to break down big-picture ideas into efficient processes will significantly impact our continued success. As our Remote Operations Manager , you'll oversee the critical functions of our vacation rental business, from ensuring our cabins are pristine for every guest check-in to closing out maintenance work orders efficiently. 

We’re looking for someone with natural problem-solving talent and organizational skills to manage our housekeeping, maintenance, and customer service departments. While this role brings variety and independent decision-making to your day, you'll be an integral part of our team - collaborating for continuous improvement.

Interested? 

Apply today for a full-time position that understands the importance of work-life balance. Enjoy the flexibility of remote work and competitive compensation. 

Let's shape the future of vacation experiences in Broken Bow together.

RESPONSIBILITIES:

• Ensure the customer service department understands and conveys accurate information while maintaining a professional demeanor and all forms of communication are responded to by customer service on a timely basis.
• Ensure reservation transactions are captured accurately. 
• Ensure maintenance issues are captured in writing and completed on time.
• Ensure cabins are cleaned according to company standards and guest needs.
• Effectively oversee inventory of essential supplies and facilitate seamless communication and coordination with quality assurance personnel.
• Ensure timely and accurate communication of issues/resolutions to relevant persons. 
• Assist with more complex guest matters, as necessary. 

QUALIFICATIONS:

• 1+ years of management experience in the short-term rental space is required, 2+ years is preferred. 
• Proficient with PMS software, such as Streamline, Track, Hostfully, or similar.
• Highly organized with the ability to handle and prioritize multiple tasks during the day with impeccable follow-through. 
• Strong self-starter with high responsibility and the ability to proactively communicate with team members. 
• Clear and effective communicator with the ability to enforce the company's policies. 
• Positive, professional demeanor with the ability to de-escalate situations. 

COMPENSATION & BENEFITS:

Annual Salary: $50,000 with OTE $65,000

Bonus: Based on company performance, employee performance metrics, and overall assessment of downstream partners. 

Benefits: 

• Retirement benefits or accounts 
• Telecommuting options 
• Military and Military Spouses are encouraged to apply! 

Availability: Full-time hours from Monday to Friday, with on-call availability on weekends and evenings specifically for support and crisis situations.

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