Job Description

Description

Our ideal Administrative Support Specialist is passionate about providing exceptional service and embodies traits of patience, nurturing, and a penchant for teaching. Energetic, enthusiastic, and proactive, you bring a nurturing approach to your leadership style, fostering growth and development within your team. Your strong work ethic, coupled with patience, allows you to mentor and guide agents effectively.

You are self-motivated, tech-savvy, and possess a high level of enthusiasm and energy, inspiring others to excel. Extremely organized, you move swiftly and thoroughly to accomplish tasks, while your excellent communication skills shine both in-person and over the phone. Whether collaborating within a team or working independently, your ability to teach, nurture, and adapt makes you an invaluable asset to our organization.

Compensation:

• Salary Range - $45,000 - $50,000
• Paid Time Off

Responsibilities

•Deliver exceptional customer service and handle necessary documents for agent licensure and recruitment.
•Ensure seamless onboarding for new agents, completing all paperwork, training, and introductions promptly.
•Backup for light bookkeeping and check cutting.
•Acquire deep knowledge of KW's products and serve as a liaison between agents and KW resources.
•Assist agents with technical needs like DocuSign, email, and network setup.
•Promote office activities through social media and email.
•Conduct agent orientations and teach classes.
•Manage training calendars and communicate with leadership.
•Oversee the office website's content and ensure branding consistency.
•Collaborate with the Agent Leadership Council to address concerns and enhance agent satisfaction.
•Supervise the helpdesk for timely assistance.
•Develop strategies to boost agent engagement in events and training sessions.

Qualifications

•Professional appearance and at least 2 years of related experience.
•Excellent communication and interpersonal skills; friendly demeanor.
•Bookkeeping experience is a plus.
•Effective listening and training skills.
•Results-oriented, self-starter, and team player with strong initiative.
•Organized and able to prioritize tasks, meet deadlines, and maintain attention to detail.
•College degree preferred; proficient in Microsoft Office and G Suite.
•Embody KW Culture for a positive, productive work environment.

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