Job Description
Salary : $39,644.80 - $59,467.20 Annually
Location : Farmers Branch, TX
Job Type: Full Time
Job Number: 01344
Department: Police Department
Division: Administration
Opening Date: 06/03/2024
Closing Date: Continuous
Position Summary The purpose of this position is to maintain and track all police records, assist in documenting and fulfilling police department related open records request, and to provide assistance connecting the general public to city and police department services.
Essential Job Functions - Interacts with the public and other agencies, either in person, via phone, fax, or electronic messaging, to provide service directly or to connect them with the appropriate referral/resource.
- Processes online, over the phone, and in person payments for a variety of services, including, but limited to, crash reports, certification letters, and fingerprinting.
- Accesses and provides police related reports for those requesting them, fulfills background check request for military personnel, and records related requests.
- Responsible for maintaining and reporting applicable crime statistics to the Texas Department of Public Safety (TXDPS).
- Forwards state driving while intoxicated forms to TXDPS and fulfills records request made by the city, other agencies, and the Dallas County District Attorney's Office.
- Documents, prepares, and prints physical copies of warrants.
- Recalls invalid bonds and warrants.
- Prepares case information that may be requested and required for submittal to the district attorney's office.
- Posts crash reports to the relevant platform.
- Maintains files for driving while intoxicated-minors, runaways, missing persons, stolen vehicle recoveries, helicopter landing permits, solicitor permits, handbill permits, street closures, and impounds.
- Complies with legal destruction and/or expunction orders.
- Scans hard copy documents to electronic versions.
- Fulfills open records requests.
- Certifies documents including, but not limited to, arrest reports, crash reports, expunctions, and open records.
- This position normally performs the duty assignment after receiving detailed instructions as to methods, procedures, and desired end results with little room for deviation. The immediate supervisor may, at times, provide close and constant review.
- All other duties as assigned.
Education and Experience High School diploma or GED equivalent is required.
Two (2) years of customer service experience is preferred.
Experience with a law enforcement agency, or with records management is preferred.
Experience utilizing Microsoft Office, Microsoft Outlook, Web RMS, Laserfiche, Tyler Munis, and CAD is preferred.
Knowledge, Skills and Abilities - Ability to regularly interact with others and exchange and receive of information, providing effective and tactful customer service, and work independently.
- A comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the work environment of the organization.
- Ability to correctly interpret, explain, and apply laws, rules, operations, practices, procedures, regulations, and policies.
- Ability to allocate and utilize limited resources in a cost-effective manner.
- Intermediate level ability to read papers, periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias, to deal with system of real numbers; practical application of fractions, percentages, ratios/proportions, and measurement and to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech.
- Ability to interact with the public and coworkers in a professional and congenial manner.
- Ability to learn and perform basic operational, technical, and office processes.
- Ability to be organized and have efficient management of time and deadlines.
- Ability to maintain confidentiality.
- Knowledge and ability to utilize computers and applicable software daily including, but not limited to, Microsoft Office, Microsoft Outlook, Web RMS, Laserfiche, Tyler Munis, and CAD.
- Skilled in data entry and preparing accurate reports.
- Ability to communicate in a clear, effective, and concise manner, both orally and in writing.
- Ability to follow instructions, safety practices, and perform work accurately and thoroughly which requires performing multiple tasks simultaneously under time pressures and deadlines.
- Ability to establish and maintain effective working relationships with all people.
- Ability to be punctual and attend work regularly.
The City of Farmers Branch is proud to offer a competitive benefit package to all our full-time employees. Benefits begin on your first day.
Benefits offered include:
- Medical
- Dental
- Vision
- Life Insurance
- Long Term Disability
- TMRS Pension
- Empower Retirement
- Vacation, Sick and Paid Holidays
- 4-Day Work-Week
- For most city positions. Ask your hiring manager for more information!
- Tuition Reimbursement
Please visit our Benefits page for more information: 01
Do you possess a High School Diploma or equivalent?
02
Do you possess a valid State of Texas Class C Drivers' license?
03
How many years experience do you have in customer service?
- Less than 1 year
- Between 2-3 years
- Between 4-5 years
- Over 5 years
04
This position will require you to provide quality customer service, via phone and in person, to the public, citizens, and other city staff. Are you comfortable with this responsibility?
05
What best describes your experience with Microsoft Office, Outlook, and Word?
- I have less than one year experience.
- Between 1-2 years
- Between 3-4 years
- I have over 5 years experience
06
Do you currently have a certification in Records Management?
- Yes, I currently possess this certification.
- No, but I am willing to obtain this certification within 2 years of employment.
- No, I do not have this certification and I am not willing to obtain it.
07
Please select the systems or software that you have a minimum of 1 year of experience utilizing, listed below.
- Laserfiche
- Web RMS
- Tyler Munis
- CAD
08
Are you a current City of Farmers Branch employee?
Required Question
Job Tags
Holiday work, Full time, Immediate start,