Job Description

Job Description

Job Description

Hotel General Manager – Full-Service Property – Holiday Inn Staunton Conference Center

We are seeking an experienced and results-driven  Hotel General Manager to lead the operations of a well-established full-service hotel featuring  food & beverage outlets and banquet/event space . The ideal candidate will have a strong background in hospitality leadership, financial acumen, and a hands-on approach to delivering exceptional guest experiences.

Key Responsibilities

• Oversee all hotel operations, including front desk, housekeeping, maintenance, food & beverage, and banquet services.
• Lead, mentor, and develop a high-performing team while fostering a positive and guest-focused work culture.
• Ensure financial performance by managing budgets, controlling costs, and maximizing revenue opportunities across all departments.
• Maintain high standards in guest service, cleanliness, and compliance with brand and safety standards.
• Collaborate with the sales and marketing team to drive group bookings, banquets, and F&B revenue.
• Ensure the proper execution of events, meetings, and catering functions to exceed client expectations.
• Address guest concerns promptly and effectively, enhancing overall satisfaction and reputation.
• Manage capital improvement projects, renovations, and property maintenance.
• Develop and implement strategies to improve operational efficiency and profitability.

Qualifications & Experience

• Previous experience as a General Manager in a full-service hotel is highly suggested (minimum 3-5 years preferred).
• Strong leadership skills with the ability to train, motivate, and build a cohesive team.
• Proven ability to manage financial performance, revenue generation, and cost controls.
• Experience in food & beverage operations, banquet services, and event execution.
• Proficiency in hotel management software (PMS) and Microsoft Office Suite.
• Exceptional problem-solving skills with a guest-first mindset.
• Knowledge of hospitality industry regulations, brand standards, and health & safety compliance.
• A degree in Hospitality Management, Business Administration, or a related field is preferred.

Compensation & Benefits

• Salary Range: $75,000 – $100,000 per year , based on experience and qualifications.
• Performance-based incentives.
• Health, dental, and vision benefits.
• Paid time off and hotel discounts.

This is a great opportunity for a dynamic hospitality leader to make a significant impact in a  well-positioned, full-service hotel with growth potential . If you are a strategic thinker with a passion for exceptional service and operational excellence, we invite you to apply.

Company Description

"Every step of the guest journey through one of our hotels is important and we give our full attention to guaranteeing a successful guest experience.

From the time we convert their reservation until they depart, we want to ensure that our guests are receiving an award-winning level of service and a clean, properly-maintained hotel. When we do fall short, we ensure that our team members and hotel leaders have the tools and training to apply high quality service recovery to correct any deficiencies, without sacrificing the owner’s profits.

We also believe strongly in a positive employee experience, both for the corporate team and for each hotel employee. One of our goals is to create memorable work experiences for our employees, so they can create memorable stay experiences for our guests. This is summed up in our company's why statement: Jackson Hotel Management supports the employee experience so we can, as a team, improve guest satisfaction and increase owner returns."

Company Description

"Every step of the guest journey through one of our hotels is important and we give our full attention to guaranteeing a successful guest experience.\r\n\r\nFrom the time we convert their reservation until they depart, we want to ensure that our guests are receiving an award-winning level of service and a clean, properly-maintained hotel. When we do fall short, we ensure that our team members and hotel leaders have the tools and training to apply high quality service recovery to correct any deficiencies, without sacrificing the owner’s profits.\r\n\r\nWe also believe strongly in a positive employee experience, both for the corporate team and for each hotel employee. One of our goals is to create memorable work experiences for our employees, so they can create memorable stay experiences for our guests. This is summed up in our company's why statement: Jackson Hotel Management supports the employee experience so we can, as a team, improve guest satisfaction and increase owner returns."

Job Tags

Work experience placement, Work at office,

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