Job Description

Job Description

What Makes Us Different?

With Our Lady of Lourdes, we offer career opportunities for people who have a calling to share their gifts and talents as part of our healing ministry. As part of the Franciscan Missionaries of Our Lady Health System, we are here to create a spirit of healing - and we invite you to join our team today if you would like to be part of that spirit. In addition to competitive salaries and generous benefits, we offer you something special - the chance to do God's work by helping to serve people in need throughout our community, every day. Additionally, you can expect:

Tuition reimbursement

Growth opportunities

Affordable employee benefits

A community culture where you don't feel lost in a large health system

Job Summary

The Communications Clerk operates a switchboard or telephone console to route incoming calls and place outgoing calls. Pages emergency calls and signals appropriate alerts. The position relies on established guidelines to accomplish tasks and works under close supervision.

Minimum Requirements:

• Education: High school diploma or equivalent
• Special skills: Good communication/verbal skills, ability to multitask, basic computer skills

Apply now! Here, you are more than an employee. You are a team member, a co-worker, our friend and part of our family. Our healthcare team is working together to heal this community one patient at a time!

Responsibilities

1. Telephone/Switchboard Skills
   1. Operates a computer terminal to locate necessary information; answers inquiries relating to patient location and/or telephone extensions (for patients, staff, etc.)
   2. Uses the PBX and other telephone equipment to route incoming calls accurately and quickly to the correct extension.
   3. Responds appropriately in the event of loss of normal telephone service.
   4. Places outgoing calls, as necessary; records all long-distance calls placed in the appropriate logbooks.
   5. Speaks clearly over the telephone and pager system; verbally communicates clearly with others, both during routine and emergency situations.
   6. Informs supervisor and/or telephone service personnel of any trouble with lines; maintains log of service calls.
2. Announcing & Messaging
   1. Monitors all alarm systems and notifies appropriate personnel according to established protocols.
   2. Pages, beeps, and/or radios employees and physicians, as required; logs all pages, beeps and radio transmissions.
3. Other Duties as Assigned
   1. Prepares daily activity reports; accurately records activities during routine traffic studies.
   2. Assists in the care and maintenance of all equipment and supplies; keeps work areas clean and orderly.
   3. When assigned, staffs the Front Lobby Information Desk, directing visitors to their desired locations.
   4. Updates telephone directory as necessary in order to maintain complete and accurate listings.
   5. Maintains call list for emergency operating and diagnostic staff.
   6. Folds and stuffs outgoing mail (primarily from Patient Accounting); sorts patient mail and assigns a room number to each piece and assists the volunteer office with similar tasks.
   7. Consistently performs 12 organizational Service Standards focused on Values, Service and Quality

Qualifications

• High School or equivalent.
• Good communication/verbal skills, ability to multitask, basic computer skills.

Job Tags

Relief, Long distance,

Similar Jobs