Job Description

Responsibilities:

• Plan, coordinate, and manage all business operations to achieve corporate goals.

• Control of operational activities across the regions

• Develop and implement the business plan for growth strategies and profitability.

• Supporting the Managing Director in the definition of the budget in the planning process

• Ensure continued business process efficiency improvement

• Formulating policies and ensuring correct procedures are used and adhered to

• Mentoring of key personnel to improve their performance and enable them to take over future tasks

• Employee engagement and performance appraisals.

• Oversee budget preparation and allocate and manage budget resources.

• Monitor financial activities.

• Evaluate the effectiveness of various programs and recommend improvements.

• Develop strategies to improve overall quality and productivity.

• Oversee the process of hiring, training, and motivating employees.

• Evaluate the overall company’s performance and productivity.

• Maintain relationships with clients and vendors.

• Supervision of staff and increasing their productivity.

• Maintain relationships with clients and vendors.

• Supervision of staff and increasing their productivity

Education:

Bachelor’s degree in engineering (preferred), Quality Management, Business Administration, or related fields

An additional degree in Business / Finance is a plus.

MBA or equivalent advanced degree is preferred

Experience:

10–15 years of experience in technical sales, preferably in a manufacturing/engineering environment; broad understanding of manufacturing methods, practices, procedures, testing, certification, and quality solutions, with 5+ years in executive or general management roles.

Proven P&L ownership, budgeting, and strategic planning capabilities.

Strong track record in growing business, optimizing operations, and driving global performance.

Experience managing multi-regional teams or operations (e.g., Asia, Europe, North America).

Cultural competency and adaptability lead diverse teams and engage clients in different regions.

Familiarity with regulatory differences across key markets.

Bonus/Desirable Experience

Experience in M&A, scaling international operations, or launching services in new markets.

Knowledge of digital transformation in quality and inspection services.

Knowledge of KPIs for quality, turnaround time, cost-efficiency, and client satisfaction.

Lean, Six Sigma, or other process improvement methodologies is a plus.

Proven experience in managing or overseeing third-party inspection, product testing, certification, or auditing services.

Experience with factory audits, supplier evaluations, or social compliance inspections.

Familiarity with global sourcing, vendor compliance, and supply chain quality assurance.

Knowledge of key industries (e.g., consumer goods, electronics, textiles, automotive) that rely on inspection services.

Skills:

Experience leading cross-functional and multicultural teams. Experience working for an international organization (preferred).

Strong capabilities in talent development, organizational structure, and change management.

Excellent communication and conflict resolution skills.

Experience in business development, client acquisition, and relationship management within the inspection/testing/audit space.

Understanding of pricing models, contract negotiation, and service-level agreements (SLAs).

Strategic thinking around market positioning, competitive analysis, and innovation.

Trustworthy and maintains strong work ethics.

Entrepreneurial mindset and “can-do” attitude

Results-driven, proactive nature, and customer-focused orientation.

Cross-functional operations experience (including engineering, customer support, professional services, and other operational areas)

Language skills:

English (excellent speaking, reading, and writing).

Any other European language, such as French, German, Spanish, or Italian, would be an advantage.

This is a remote position.

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