Job Description

Engineer II, Field Service

Location: Pearl River, NY - Pfizer

When you join us at Thermo Fisher Scientific, you'll be part of a hard-working, dedicated team that shares your passion for exploration and discovery. Our company invests heavily in R&D, providing our employees with the chances to create meaningful contributions to the world.

How you will make an impact:

Thermo Fisher Scientific offers coordinated solutions, instrument, and enterprise services to our customers. As a Field Service Engineer, you will be responsible for leading all aspects of field service support and customer relationship management. The successful candidate will provide comprehensive services on Chromatography and Mass Spectrometry systems, including installation, repairs, preventative maintenance, and instrument qualifications. Our ideal candidate will be customer oriented, an advocate for Thermo Fisher Scientific in customer laboratories, and eager to drive growth.

What you will do:

• Perform on-site installation, repair, maintenance, qualification, and validation of Chromatography and Mass Spectrometry systems (FPLC, HPLC, UPLC, etc.).
• Must be client-focused, working in conjunction with other ULS teams and Sales.
• Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks.
• Reviews reports and documentation from customers, and inspects malfunctioning product to determine nature and scope of problem.
• Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
• Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
• Analyzes Chemistry and instrument reports in the process of diagnosing technical or application problems.
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
• Other duties may be assigned.

How will you get here?

Education: Bachelor's Degree or equivalent experience in Chemistry, Sciences or related field preferred

• 5+ years hands-on experience as a Service Engineer is preferred, particularly working with analytical instrumentation or 3+ years relevant industry experience.
• Hands-on experience with Chromatography and Mass Spectrometry systems preferred

Knowledge, Skills, Abilities.

• Effective communication skills and establishing good customer rapport are essential
• Ability to prioritize service requests and produce clear and concise documentation
• Must be available to travel overnight up to 10% within the territory or other areas as required.
• Ability to safely lift 50 lbs with assistance on occasion.
• Ability to safely lift and carry 25-30 lbs continuously throughout the day.
• Ability to bend, squat, stretch, and reach daily in a service function.
• Ability to travel overnight at a minimum of 10%, after the initial training period
• Maintain a valid driver's license and safe driving record.
• Regular and Reliable Attendance

We offer competitive salary, an annual incentive bonus plan, 401K with company match up to 6%, tuition reimbursement, and a range of other employee benefits!

At Thermo Fisher Scientific, each one of our 130,000 exceptional minds has an unusual story to share. Join us and contribute to our outstanding missionempowering our customers to make the world healthier, cleaner, and safer.

The hourly pay range estimated for this position based in New York is $34.61$51.92.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

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