Job Description

Responsibilities and Duties :

• Serve as the primary point of contact for clients, ensuring a seamless and positive experience with Prialto's services.
• Develop and implement effective communication strategies to lead successful conversations with senior executives and key stakeholders.
• Proactively identify and address potential issues to ensure customer satisfaction and engagement.
• Manage contract renewals and business expansion opportunities with existing members.
• Prepare and deliver in-depth presentations to demonstrate progress and return on investments.
• Leverage Prialto's standard policies, processes, and guidelines to drive successful service delivery with our overseas assistant teams.
• Become a subject matter expert on clients' organizations and initiatives for value-driven growth.
• Display a level of professionalism that is slightly more formal in appearance and demeanor than most of the Prialto customers.

Qualifications :

• Bachelor’s degree in business administration, communications, or related field, or equivalent working experience.
• Proven experience in account management, customer success, or a similar role, preferably within the small-and-medium business segment.
• Strong project management skills and a process-oriented mindset.
• Excellent communication and interpersonal skills, with the ability to engage effectively with business leaders.
• Demonstrated success with a distributed team.
• Proficiency with core programs in Microsoft 365 (and/or Google Suite) for most common business functions.
• Familiarity with Salesforce, LastPass, and Zoom is a plus.
• A sense of urgency, ownership, and a strong problem-solving ability.
• Alignment with our core values (COILs): Commitment, Ownership, Integrity, Learning and Service.

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