Job Description
📍 Location: Dallas, TX
💼 Full-time | In-Office/Remote Position
Join Our Team at Zoom Drain Dallas!
Are you a customer service professional looking for a career, not just a job? Do you enjoy helping people, solving problems, and making an impact? If so, Zoom Drain Dallas wants YOU to be part of our growing team!
As a Customer Service Representative (CSR) / Dispatcher , you’ll be the first point of contact for our customers—answering inquiries, scheduling service calls, and ensuring a smooth experience from start to finish.
Why Join Zoom Drain?🔹 Competitive Pay + Bonus Opportunities (for booked appointments & sales)
🔹 Career Growth & Advancement (we promote from within!)
🔹 Team-Oriented Culture (supportive, positive, and rewarding)
🔹 Company Gatherings & Recognition Programs (we celebrate wins!)
✅ Manage inbound calls & messages – Answer customer inquiries, schedule appointments, and respond to leads from platforms like Thumbtack, Yelp, and Angi.
✅ Coordinate dispatching – Assign jobs efficiently to technicians based on availability, location, and job urgency.
✅ Ensure top-notch customer experience – Address concerns with professionalism, provide solutions, and follow up to confirm satisfaction.
✅ Maintain accurate records – Log customer interactions and appointments in our CRM (experience with ServiceTitan is a plus but not required).
✅ Encourage customer reviews – Follow up after completed jobs to build our reputation.
✔ Customer-First Mindset – You love helping people and solving problems.
✔ Strong Communication Skills – You’re clear, professional, and friendly over the phone and in writing.
✔ Problem-Solving Abilities – You can think on your feet and provide solutions quickly.
✔ Organizational Skills – You can juggle multiple tasks without missing a beat.
✔ Tech-Savviness – Experience with CRM systems ( like ServiceTitan ) and social media marketing is a plus!
✔ Industry Experience – Prior experience in home services ( plumbing, HVAC, electrical, etc. ) is preferred.
📌 High school diploma or equivalent
📌 1-2 years of experience in customer service, dispatching, or client support
📌 Ability to handle customer concerns with professionalism and positivity
At Zoom Drain Dallas , we don’t just hire employees—we invest in careers. If you’re ready to grow with a company that values your skills and dedication, apply today!
Powered by JazzHR
gxLKk2wYmF
...software applications. Follow established software development standards and procedures and contribute towards their improvement. Develop complex application features and create technical designs. Participate in peer code and design reviews. Experienced with a...
...Job Title: Licensed Practical Nurse (LPN) Travel Assignment Location: Utica, NY 13502 Contract Type: Travel Assignment (13 Weeks) Shift: 8-Hour Nights (10:30 PM 6:30 AM) Guaranteed Hours: 37.5 per week Pay:$35 Requirements: Active...
...NOW HIRING FULL-TIME High School Chemistry or Biology Teacher Join a supportive, forward-thinking teaching community at Tamaqua Area School District, where educators are empowered to innovate and inspire. Were committed to academic excellence, inclusive...
...Cook - Drew Pearson - Dallas Fort Worth Airport Job Category: Food and Beverage Service Rate: $17 USD per hour Location: Dallas, TX 75261, USA Job Details Description Purpose / Position Summary: Support the operation to deliver superior guest service...
...Overview: We are seeking a dedicated and safety-oriented Flight Attendant to join our team and provide exceptional service on our Praetor... ...Qualifications: Minimum of 3 years of experience as a Corporate Flight Attendant or in a related field. Must be safety-oriented...