Job Description

Job Description

Job Description

Corporate Travel Advisor – Seafood and Fisheries Team

Embark on the next step in your career journey with Direct Travel!

As a key member of the Corporate Seafood Team, the Corporate Travel Advisor will be responsible for booking individual and group tickets for fast-paced high-volume Corporate Seafood Accounts.

This role will work closely with our Seafood Team Lead and Team Manager and will report to the Director of Operations.

This position will include shifts. This position is remote based.

Expedition Expectations

• Completes domestic and international travel arrangements for clients which may include air, hotel, and ground transportation
• Supports one or more accounts
• Operates within detailed procedures
• Interacts with traveler or travel arranger and provides 1st level of support for customer service and technical issues
• Ensures compliance of a client’s travel policy while utilizing DT preferred vendors
• Adheres to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure
• Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
• Attends staff and training meetings for ongoing updates in travel industry and office procedures.
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment
• This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position

Passport to Success

• Minimum 5 years’ experience providing domestic and international travel arrangements
• Must demonstrate thorough knowledge of airline ticketing rules and regulations
• High proficiency using Airline GDS
• Proficient in producing lowest logical airfare within client’s policy
• Understands international airfares and international ticketing
• Proficient in Internet searches and online booking processes
• Thorough working knowledge of exchanging, reissue of tickets
• Must be able to thoroughly read, understand and follow client travel policies and guidelines
• Thorough understanding of Reading each companies information and following guidelines of their policy
• Previous experience handling VIP clientele
• Excellent communication skills via email and phone
• Superior customer service skills
• Ability to meet and exceed required performance standards
• Accurate and detail oriented
• Work well under pressure and have the ability to deal with change and adversity
• Working knowledge of Microsoft Office, including Word and Excel
• Have knowledge of working in Google Docs
• Works well independently as well within a group

Benefits Onboard

In addition to Medical, Dental, and Vision benefits Direct Travel offers an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.

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