Job Description

Job Description

Job Description

Frost Brown Todd LLP , a national law firm with over 1,000 legal and business professionals across eighteen offices, is seeking a dynamic Collections Manager to lead the client collections function. This role involves developing and implementing strategies to enhance cash flow, reduce aged receivables, and provide regular insights into collection trends and performance across practice areas. The Collections Manager leads a team of collections professionals and collaborates closely with firm leadership, billing attorneys, and clients to resolve billing inquiries, facilitate payment arrangements, and drive continuous improvement in collection results.

Key Responsibilities:

• Manage the day-to-day operations of the collections team, including assigning client accounts, monitoring workloads, and ensuring high-quality communication with clients and attorneys.
• Actively participate in the collections process by contacting clients, negotiating payment plans, and resolving billing disputes.
• Develop and implement collection strategies, procedures, and performance metrics to meet department and firmwide financial goals.
• Assign and monitor client accounts to team members, providing guidance and support to ensure effective follow-up and resolution.
• Conduct regular portfolio reviews with collectors to assess resolution progress and effectiveness of interventions on delinquent accounts.
• Review aging reports to identify high-priority accounts and handle escalated or complex collections cases.
• Serve as primary point of escalation for complex or sensitive collection matters, working directly with attorneys, clients, and firm leadership.
• Coordinate with Practice Group Leaders and attorneys to address client disputes or billing complexities and develop tailored collection plans as necessary.
• Submit monthly recommendations for accounts receivable write-offs to the CFO for review and approval.
• Collaborate with billing and client intake teams to ensure accurate billing practices and client communication from the outset of the engagement.
• Generate and present regular reports on collections status, performance metrics and trends to firm leadership.
• Ensure compliance with firm policies, ethical obligations, and applicable legal standards regarding client billing and collections.
• Support the firm’s audit and financial close processes by providing accurate and timely collections data and documentation.
• Partner with IT and Finance to optimize collections software, tools, and reporting capabilities to improve efficiency and visibility.
• Foster a positive and inclusive work culture by motivating employees, promoting teamwork, and maintaining high levels of engagement and job satisfaction.
• Provide continuous coaching and mentorship to direct reports, offering constructive feedback to support professional growth and skill development.
• Ensure adherence to firm policies and legal regulations while managing employee conduct and performance.

Job Requirements:

• Bachelor’s Degree in Finance, Accounting or a related field.
• Minimum of 5 years of experience in collections management, preferably within a law firm or professional services environment.
• In-depth knowledge of legal billing practices, including experience with alternative fee arrangements (AFAs), retainers, and trust accounts.
• Proficient in the use of collections and billing software, Microsoft Office, and other relevant tools.
• Excellent verbal and written communication skills, with the ability to interact professionally and effectively with clients, attorneys, internal teams, and firm leadership to resolve billing inquiries and support timely collections.
• Demonstrated excellence in leadership and team management, with the ability to motivate, mentor and develop a high-performing team.
• Awareness of best practices in collections management, including risk identification and mitigation strategies.
• Strong analytical and problem-solving skills to interpret aging reports, identify trends, and recommend corrective actions.
• Ability to manage multiple priorities and balance strategic leadership with hands-on collections work.
• Strong organizational skills and attention to detail to ensure accurate documentation and compliance.
• Ability to adapt to evolving firm needs and continuously improve collections processes.

Frost Brown Todd offers a competitive salary and a comprehensive benefits package including medical, dental, vision, life, disability, and 401k/profit sharing retirement package.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Frost Brown Todd is fully committed to equality of opportunity in all aspects of employment. It is the policy of Frost Brown Todd to provide equal employment opportunity to all employees and applicants without regard to race, color, religion, national or ethnic origin, military status, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other protected status.

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