Job Description
Job ID: 25-300794 Position Type: Full time Location: Chandler, AZ Work Type: Onsite Est. Pay Range: $18.00/hr.- $19.00/hr. W2 Schedule: All schedules will be M-F, training will be M-F 8am-4:30pm local time Position Summary: Bring your heart to work at CVS Health! Our Caremark Member Operations division of CVS Health's Pharmacy Benefit Manager business is onboarding Customer Care Representatives (CCRs) in your area! Are you interested and live within 75 miles / state of our Chandler, AZ site located at Site: 2700 W. Frye Road. If so, consider this opportunity at CVS Health, a Fortune 5 company. We are currently onboarding Customer Care support teams for the Pharmacy Benefit Manager (PBM) division of CVS Health.
We offer Work from Home flexibility if you meet the criteria. Work from Home criteria includes but is not limited to maintaining your own internet with approved speed requirements, secure workspace free from distractions, and successful completion of the training program. Adherence to HIP nd governmental compliance are required in this role. We have a comprehensive training program to ensure your success on the team. This includes onsite training of a minimum of 6 weeks. Training is created to allow you to experience hands on learning while also interacting with trainers, self-paced modules, and leadership engagement from day 1! Training location can vary by individual experience with onsite and WFH opportunities. Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work. We are currently offering full time schedules with an opportunity to do a split shift if interested.
Duties: In this role, you will be assisting members with their pharmacy benefit plans via incoming phone calls. You will take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our members better understand their coverage and options. You will have the opportunity to service a variety of clients and call types as our business is every changing and evolving. Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience. You will have the opportunity to learn more about health care, while expanding your own experiences, and opening doors to additional opportunities within CVS!
Experience: Required Qualifications: - 1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience)
- Computer proficiency in Windows-based applications
Preferred Qualifications: - Associates degree or equivalent experience
- Ability to problem solve in a positive, productive manner
- Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
- Reliability and compliance with scheduling standards
- Ability to exhibit patience and empathy and express assurance and confidence
- Strong customer service skills, including courteous telephone etiquette and professionalism
- Strong oral, interpersonal and communication skills
- 6+ months of healthcare experience
Education: Employee Benefits: At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:
1. Four options of medical Insurance
2. Dental and Vision Insurance
3. 401k Contributions
4. Critical Illness Insurance
5. Voluntary Permanent Life Insurance
6. ccident Insurance
7. Other Employee Perks
About LanceSoft: LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.
EEO Employer LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.
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Job Tags
Permanent employment, Full time, Apprenticeship, Local area, Work from home, Flexible hours, Shift work,