Job Description

Job Description

Assistant General Manager | Ultra-Luxury Residential Condominium

Location: Downtown Miami, FL 33132

Compensation: $95,000 – $95,481 per year

Reports To: General Manager

The Opportunity: Shaping the Future of Downtown Miami Luxury

Are you a hospitality or residential management professional who understands that ultra-luxury is defined by the details? We are seeking an Assistant General Manager to support the leadership of an exclusive, high-end residential tower in the heart of Downtown Miami.

In this role, you will be the operational backbone of a sophisticated living environment, ensuring that impeccable property standards meet personalized, high-touch resident service. You will manage a multidisciplinary team to deliver seamless daily operations while fostering a positive, refined atmosphere for our residents.

What You Will Own & Execute

Operational & Staff Leadership

• Daily Support: Assist the General Manager in all daily operations to ensure efficiency and policy compliance.
• Team Supervision: Support the training and oversight of our concierge, front desk, housekeeping, and security teams.
• Leadership Support: Serve as the acting decision-maker in the General Manager’s absence.

Resident Experience & Relations

• Primary Contact: Act as the main point of contact for inquiries and resolution of resident concerns.
• Service Delivery: Ensure the delivery of personalized, ultra-luxury service standards that exceed resident expectations.
• Communication: Prepare professional reports and communications for residents, staff, and executive management.

Property & Financial Management

• Property Standards: Coordinate with internal teams and external vendors to maintain aesthetic, functional, and safety standards.
• Financial Oversight: Contribute to budgeting, expense monitoring, and identifying opportunities for operational efficiency.
• Vendor Management: Assist in contract management and ensure high-quality delivery from third-party service providers.
• Project Management: Participate in property improvements, renovations, and the implementation of experience-enhancing technology.

Safety & Compliance

• Emergency Readiness: Implement safety protocols and support comprehensive emergency preparedness and response plans.
• Governance Oversight: Ensure all operations adhere to local laws, regulations, and specific condominium governance.

What You Bring to the Team

• Education: Bachelor’s degree in Hospitality Management, Business Administration, Real Estate, or a related field.
• Experience: 6 to 10 years of progressive experience in luxury hospitality or high-end residential management, including direct supervisory roles.
• Expertise: A deep understanding of ultra-luxury service standards and the unique expectations of high-net-worth residents.
• Soft Skills: Exceptional interpersonal, written, and verbal communication skills, paired with advanced problem-solving abilities.
• Commitment: Ability to work Monday through Friday, 8:00 a.m. to 5:00 p.m., while remaining on call 24/7 for operational needs.

Why You’ll Love Working Here

• Health & Wellness: Comprehensive medical, vision, and dental insurance.
• Time Off: Paid vacation, paid holidays, and paid sick time.
• Environment: Work in a high-performing, sophisticated environment at the forefront of the Miami luxury market.

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