Job Description

Performs all Patient Liaison and Financial Screener responsibilities, including patient check-in, appointment scheduling, and insurance verification. Demonstrates an understanding of all workflows and provides support as needed to ensure smooth operations. Patient Care & Support: Escort patients from the waiting room to the exam room, assign rooms in the EMR, and gather patient histories (medical, surgical, social) including vital signs (temperature, blood pressure, weight, etc.) and document in the EMR. Perform routine screenings (e.g., depression, smoking status, and allergy checks) and collaborate with the care team to deliver quality patient care. Clinical Procedures & Testing: Assist providers during exams and procedures, perform diagnostic tests (e.g., urinalysis, pregnancy tests, vision/hearing tests), and document findings in the EMR. Ensure accurate and timely follow-up on test results and communicate with patients as necessary. Quality & Compliance: Ensure adherence to infection control policies, practice standard precautions, and maintain cleanliness and safety of exam rooms. Complete required forms for referrals, prior authorizations, and specialty appointments. Maintain accurate logs for medical devices and perform regular Environment of Care (EOC) inspections. Administrative Support: Manage patient referrals, prior authorizations, and assist with scheduling and tracking specialty appointments. Follow up on missed appointments, patient inquiries, and pending orders. Assist with daily EMR tasks, including managing "bucket" items and patient data documentation. Staff Support & Training: Participate in staff development, orientation, and educational programs. Assist with the training of new staff and maintain current CPR certification. Utilize time management skills to multi-task effectively in a fast-paced environment. Equipment & Inventory: Maintain, stock, and manage inventory for exam rooms and medical equipment. Ensure proper paperwork and records for inventory control. Clean and prepare equipment for sterilization as required. Education/Experience/Licensure High School diploma or equivalent is required. One to three years of experience in an applicable healthcare setting is preferred. One to two years' experience using an EMR system is preferred. Professional verbal and written communication skills is required. Proficiency in Microsoft Office 365 is required. Benefits: Medical, Dental, Vision and Life Insurance Flexible Spending Accounts with Medical and Dependent Care Voluntary Life Insurance 401(k) Salary Deferral and Match Paid Time Off Paid Holidays Employee Assistance Program Employee Discounts Employee Referral Program Ocean Health Initiatives

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